Who processes your data

Clearwatch ("we," "us," or "our") operates the website monitoring service available at clearwatch.app ("the Service"). This Privacy Policy describes how we collect, use, and protect your personal information when you use the Service.

What data is collected

Personal identifiable information

We process your personal identifiable information ("PII") in order to provide our Services to you. This includes information you provide upon registration such as your email address and website URL. If you subscribe to a paid plan, payment information is collected and processed by our third-party payment processor. We do not store payment card details on our servers.

Technical information

We and our authorized service providers may automatically collect technical data when you visit or interact with our Services. This includes IP addresses, browser type and version, device information, pages visited, timestamps, and referring URLs. We use this information for security, operational, and analytical purposes. We do not use technical data to identify you as an individual.

Purpose of data processing

We process your PII in order to:

Provide our Services to you, including creating and maintaining your account, monitoring your websites, and delivering alerts and reports.
Process payments for paid subscription plans.
Communicate with you regarding your account, service updates, and support inquiries.
Improve, maintain, and secure the Service.
Comply with applicable legal obligations.

We do not sell your personal data. We do not use your data for advertising purposes.

Data sharing

We only share your PII with those employees, contractors, and affiliated organizations that need to know the information in order to provide the Service to you.

We do not share your PII with other recipients unless one of the following circumstances applies:

It is necessary for the delivery of the Service through authorized sub-processors (such as payment processing, email delivery, hosting, analytics, and error tracking).
We have a good-faith belief that access to and use of your PII is reasonably necessary to meet any applicable law, regulation, or court order.
It is necessary to detect, prevent, or address fraud, security, or technical issues.
In connection with a merger, acquisition, or sale of assets, in which case you will be notified.

Cookies

We use cookies to collect information about your activity across our Services. A cookie is a small piece of data that the Service saves on your device each time you visit. We use cookies for authentication and session management. We may also use cookies provided by third-party service providers for analytics purposes. You may adjust your browser settings to refuse cookies, though this may affect the functionality of the Service.

Data retention

Clearwatch stores your PII only as long as it is necessary for the purposes for which the data were collected. Account data is retained for the duration of your active account. Monitoring data is retained for 90 days. Upon account deletion, personal data is removed within 30 days, unless retention is required by law.

Your rights

Clearwatch offers you access to the PII we process. You have the right to request access to your data and to receive it in a portable format. You may also ask us to erase your PII from our systems. We will comply with such requests unless we have a legitimate ground to retain the data. You may request us to restrict certain processing of your personal data where applicable.

You may exercise your rights above, free of charge, by contacting us via the link on our website.

Security

We take all reasonable, appropriate security measures to protect our users from unauthorized access to or unauthorized alteration, disclosure, or destruction of PII. These measures include encryption of data in transit and at rest, access controls, and regular security monitoring.

Should, despite the security measures, a security breach occur that is likely to have negative effects on your privacy, we will inform you about the breach as soon as reasonably possible.

Children

We do not knowingly collect or ask for information from people under the age of 18. If you are under 18, please do not use the Service or provide any personal information to us. We delete information that we learn is collected from a person under the age of 18 without verified parental consent.

Changes to this policy

We reserve the right to modify this Privacy Policy at any time. If we make material changes, we will notify you by email or through the Service prior to the changes taking effect. Your continued use of the Service after the effective date of any modifications constitutes your acceptance of the updated Privacy Policy.

Contact

For any questions or concerns regarding this Privacy Policy or our data practices, please contact us via the link on our website.